Last Updated: 01/09/2025
At The Glow Shop, we do our best to get your order to you as quickly as possible. Orders are typically dispatched within 24 to 48 business hours from the time they’re placed.
Our business hours are Monday to Friday, 8:00 AM – 5:00 PM (British Time), excluding weekends and UK bank holidays.
If your order is placed on a Friday, weekend, or public holiday, it will be processed and collected on the next working day.
During busy periods, such as sales or holidays, dispatch times may be slightly longer due to higher order volumes. We truly appreciate your patience and understanding while we carefully prepare your order. It’s worth the wait for that glow! ✨
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UK DELIVERY
(United Kingdom, Isle of Man, Jersey, Guernsey)
- Free Standard Delivery on orders over £30 - (2-3 working days from dispatch)
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Free Next Day Delivery on orders over £150 (1 working day from dispatch)
- Tracked First Class Delivery £6.99 (1-2 working days from dispatch)
What’s Included with Tracking?
- Full tracking from dispatch to delivery
- Email/SMS delivery updates
- Delivery available 6 days per week
- Next-Day Special Delivery → arrives the next working day after dispatch
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INTERNATIONAL DELIVERY
Europe Standard Tracked Delivery
- £9.99 on orders under £80 (14–20 working days)
- FREE on orders over £80
Rest of the World, Standard Tracked Delivery
- £12.99 on orders under £120 (20+ working days)
- FREE on orders over £120
IMPORTANT INFORMATION
- Delivery times may be affected by UK bank holidays or holidays in the destination country.
- We do not dispatch on weekends or UK bank holidays. Orders placed after 1 PM Friday, or on Saturday/Sunday, will be processed the next working day.
- Customers outside the UK are responsible for any local customs fees or import duties.
INTERNATIONAL PARCEL DELAYS
Due to a Royal Mail service disruption following a cyber incident, international deliveries may experience severe delays. We sincerely apologise for any inconvenience this may cause.
For the latest updates, please see the official Royal Mail Service Status.
