Last Updated: 01/09/2025
Thank you for shopping at THE GLOW SHOP, your trusted destination for high-quality Korean beauty products. We are committed to providing you with exceptional service and premium cosmetics. However, we understand that sometimes you may need to return a product purchased from our online store. Don’t worry — we’re here to help!
Please note: There are certain requirements your item(s) must meet to be eligible for a refund. Kindly read this policy carefully before starting a return.
HOW TO MAKE A RETURN 🔁
- • Carefully read this Refund Policy.
- • Confirm that your item is eligible for a return (see section 1.3).
- • Send an email to Admin@TheGlowShop.co.uk with your order number and return request.
- • Wait for confirmation and instructions from our customer service team.
- • Prepare, package, and label your item(s) for shipment to our returns address.
- • Once we receive your return, we will notify you and confirm its refund status.
- • If the item(s) meet our eligibility criteria, your refund will be issued to your original payment method.
RETURNS
1.1 Notification & Timeframe
- • You must notify us within 14 days of receiving your order.
- • You then have 28 days from delivery to return the unused item(s).
- • a. Notify us via email at Admin@TheGlowShop.co.uk with the subject line “REFUND”, along with your order number.
- • b. Proof of purchase (valid order number) is required.
1.2 Place of Purchase
- • Only items purchased through Admin@TheGlowShop.co.uk are eligible.
- • a. Items not purchased from us will not be returned to you.
- • b. Items bought at our offline retail stores must be returned in-store (see section 8).
1.3 Item Eligibility
- • Unopened, with hygiene seals fully intact (if applicable).
- • In original packaging.
- • Include all additional pieces (e.g., spatulas, applicators).
- • No signs of use, damage, or wear, including damage to outer packaging.
Items that are opened or have broken hygiene seals are not eligible for refunds.
1.4 Promotional Items, Free Gifts & Final Sale
- • If your return reduces the order total below the threshold for receiving a free gift (e.g., spend £30 for a free item), you must return the gift as well.
- • Failure to return gifts may result in a deduction of their value from your refund.
- • We reserve the right to refuse returns if promotional items are not returned.
- • Items clearly marked as “Final Sale,” “Clearance,” or “Too Good to Miss” are non-refundable.
SHIPPING YOUR RETURN ITEMS 📦
- • We do not offer free returns. Customers are responsible for postage and any associated fees.
- • Items that arrive damaged (including outer packaging) are not eligible for a refund.
- • Lost items during transit will not be considered returned.
Shipping Tips:
- • Use a tracked service.
- • Keep your postage receipt with tracking number.
- • Use sturdy packaging and protective padding to prevent damage.
REFUNDS 💳
- • After receiving your return, we will inspect it and notify you of approval or rejection.
- • If approved, a refund will be issued to your original payment method within 2–3 business days (depending on your card issuer).
- • Refunds can only be made to the original payment card. If expired or cancelled, we cannot redirect funds.
- • Items deemed ineligible will not be returned to you.
- • Refunds cannot be issued while a chargeback case is open.
EXCHANGES 🔄
We do not offer direct exchanges. To exchange an item, please return it for a refund and place a new order.
DAMAGED OR DEFECTIVE ITEMS 🧴
- • If you receive a damaged or defective item, contact us within 28 days of receiving it.
- • You may be required to provide photos of the product and packaging.
- • Further details can be found in our Terms of Service.
ORDER CANCELLATION ❌
Orders may be cancelled and fully refunded if our warehouse has not yet packed or fulfilled them. To cancel, please submit a request via our Contact Form as soon as possible.
ITEMS PURCHASED IN-STORE 🛍️
- • In-store items must be returned within 14 days of purchase, directly to the store. Online returns are not accepted for in-store purchases.
- • A receipt or order number must be provided.
- • Items must meet the same eligibility rules (unopened, intact hygiene seals).
- • Exchanges are available for sealed, full-price products proven defective at purchase (excluding clearance or “Too Good to Miss” items).
- • Refunds will only be issued to the original payment method, not in cash.
HIGH RETURN RATE ⚠️
We reserve the right to limit or refuse future orders if your return rate is consistently higher than average.
