Last Updated: 01/09/2025
Thank you for shopping at THE GLOW SHOP,your destination for premium Korean beauty. While we hope you love every purchase, we understand that returns may occasionally be necessary. Please read this policy carefully before submitting a return request.
HOW TO MAKE A RETURN 🔁
- 1. Review this Refund & Returns Policy in full.
- 2. Confirm that your item meets the eligibility criteria (see section 1.3).
- 3. Email team@theglowshop.co.uk with your order number and return request.
- 4. Wait for approval and return instructions from our customer service team.
- 5. Securely package and ship your item(s) to the provided returns address.
- 6. Once received, we will inspect the item(s) and confirm refund eligibility.
- 7. Approved refunds will be issued to the original payment method.
RETURNS
1.1 Notification & Timeframe
- • You must notify us within 14 days of receiving your order.
- • Returned items must reach us within 28 days of delivery.
- • Requests must be emailed to team@theglowshop.co.uk with the subject line “REFUND” and your order number.
- • Proof of purchase is required.
1.2 Place of Purchase
- • Only items purchased directly from THE GLOW SHOP online are eligible.
- • Items not purchased from us will not be returned.
- • Items purchased in-store must be returned in-store (see Section 8).
1.3 Item Eligibility
- Returned items must be:
- • Unopened and unused.
- • With hygiene seals fully intact (where applicable).
- • In original packaging.
- • Complete with all accessories (e.g., spatulas, applicators).
- • Free from damage, wear, or tampering (including outer packaging)
Opened items or products with broken hygiene seals are strictly non-refundable.
1.4 Promotional Items, Free Gifts & Final Sale
- • If a return causes the order value to fall below a free gift threshold, the free gift must also be returned.
- • Failure to return promotional items may result in their value being deducted from your refund.
- • We reserve the right to refuse returns if free gifts are not included.
- • Items marked “Final Sale,” “Clearance,” or “Too Good to Miss” are non-refundable.
RETURN SHIPPING 📦
- • Return shipping costs are the customer’s responsibility.
- • We do not offer free returns.
- • Items lost in transit are not considered returned.
- We strongly recommend using a tracked service and retaining proof of postage.
REFUNDS 💳
- • All returns are inspected upon receipt.
- • Approved refunds are issued to the original payment method only within 2–3 business days (processing times may vary by provider).
- • Refunds cannot be redirected to another card or payment method.
- • Items deemed ineligible will not be returned.
- • Refunds cannot be processed while a chargeback case is open.
EXCHANGES 🔄
We do not offer direct exchanges.
To exchange an item, please return it for a refund and place a new order.
DAMAGED OR DEFECTIVE ITEMS 🧴
- • Damaged or defective items must be reported within 28 days of delivery.
- • Photo evidence of the product and packaging may be required.
- • Resolutions are handled in line with UK consumer law..
ORDER CANCELLATION ❌
Orders may be cancelled for a full refund only if they have not yet been packed or dispatched.
Cancellation requests must be submitted via our Contact Form as soon as possible.
IN-STORE PURCHASES 🛍️
- • In-store purchases must be returned in-store within 14 days of purchase.
- • Online returns are not accepted for in-store purchases.
- • Proof of purchase is required.
- • Items must be unopened with intact hygiene seals.
- • Defective full-price items may be exchanged (excluding clearance or promotional items).
- • Refunds are issued to the original payment method only.
EXCESSIVE RETURNS ⚠️
We reserve the right to restrict or refuse future orders if a customer’s return rate is consistently excessive.
