THE GLOW SHOP ships worldwide and we’re always expanding to new destinations.

Right at Home (2–3 working days)

United Kingdom, Isle of Man, Jersey, Guernsey

Across Europe (5–10 working days)

Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Switzerland, Faroe Islands, Hungary, Iceland, Svalbard & Jan Mayen, Gibraltar, Monaco, Falkland Islands, Slovakia, Slovenia

United States (2–4 working days)

USA

Canada (5–10 working days)

Canada

Worldwide Zone A (5–6 working days)

Bahrain, Cyprus, Qatar, Saudi Arabia, United Arab Emirates, Kuwait, Oman, Lebanon, Malta

Worldwide Zone B (10–15 working days)

Australia, Morocco, New Zealand

⚠️ If your country is not listed above, we currently do not ship there. We’re always exploring new courier options, so please check back in the future.

UK Delivery

• FREE Standard: Orders over £25 (2–3 working days)
  
• FREE First Class: Orders over £60 (1–2 working days)
  
• FREE Next Day: Orders over £100 (1 working day)
  
• £3.99 – Tracked Standard (2–3 working days)
  
• £5.50 – Tracked First Class (1–2 working days)

Europe

• FREE: Orders over €90
  
• €6.99: Orders €50–€89.99 (4–10 working days)
  
• €9.99: Orders below €50 (4–10 working days)

United States

• FREE: Orders over $100 (2–4 business days)
  
• $6.99 – Standard (2–4 business days)
  
• $14.99 – Express (1–2 business days)

Canada

• FREE: Orders over CAD$120
  
• CAD$20 – Standard (under CAD$120)

Rest of the World

• FREE: Orders over £150
  
• Zone A: £15.99 (5–6 working days)
  
• Zone B: £12.99 (10–15 working days)

Our couriers do not operate on weekends or UK bank holidays. Orders placed during these times will be processed and shipped on the next working day. Please note, if you place an order late on a Friday, it may miss the final collection and will be dispatched the following working day.

We can deliver to PO Boxes within the UK. Unfortunately, our delivery partners cannot deliver to PO Boxes outside the UK, and such parcels may be returned to us. In that case, we’ll issue a full refund minus shipping charges. To avoid delays, we recommend providing a workplace or residential address.

Our courier is able to deliver parcels to APO addresses within the United States. Unfortunately, we cannot deliver to APO addresses outside U.S. territories.

Please contact us as soon as possble to request for any order changes or cancellation.

Before Dispatch

If you need to amend your delivery address, please contact us as soon as possible. Address changes depend on whether your order has already been fulfilled.

After Dispatch

Once your parcel has been dispatched, we’re unable to update the delivery address or reroute the parcel. However, you may be able to:

• Arrange collection from your local post office, or
  
• Request delivery to a nominated safe place via the Royal Mail app.
  

If these options don’t work, please contact us for further assistance.

Every order is carefully hand-packed, though occasional mistakes may occur. If an item is missing or you received the wrong product, please reach out to us through our contact form. We will promptly review your request and work to resolve the issue. We sincerely apologize for any inconvenience.

If you haven’t received your order confirmation email, please follow the steps below before reaching out:

1. Check your spam/junk folder – emails may sometimes be filtered there.
   
2. Verify all email accounts – during checkout, an alternative email may have been autofilled. Please review any other accounts you may use.
   
3. Review your payment method – if you paid via Apple Pay or PayPal, confirmations may be sent as a text message or to the email address linked to those accounts, depending on your personal settings.
   

If you still cannot locate the confirmation and are certain you have been charged, please contact us through our Contact Page so we can assist you further.

At THE GLOW SHOP, we aim to make your shopping experience as smooth and worry-free as possible. Below is an overview of how customs duties and taxes are handled for different regions:

🇬🇧 UK Orders

As we are based in the UK, all orders delivered within the UK are free from customs fees.

🇪🇺 EU Orders

We’re delighted to share that THE GLOW SHOP is registered with EU authorities.

• For all orders under €140, we will cover duties and taxes—so your order arrives without additional costs.
  
• For orders over €150, duties and taxes become the customer’s responsibility. In these cases, your courier or local customs office will contact you directly with an invoice and payment instructions.
  

🇺🇸 USA Orders

Orders under $800 are exempt from customs duties, thanks to the U.S. customs duty threshold.

🇨🇦 Canada Orders

Under Canadian customs regulations, international orders over CAD $20 may be subject to duties and taxes. These charges are the customer’s responsibility and will be collected upon delivery. We recommend checking with your local customs authority for the most accurate details.

🇦🇪 United Arab Emirates

All duties and taxes are fully covered by THE GLOW SHOP.

🌐 Global Destinations

For all other international orders, customs policies may vary depending on your country. We recommend checking with your local customs office to understand any potential charges before placing an order.

💡 If you have any questions or need further assistance, our customer support team is always here to help. Your shopping experience at THE GLOW SHOP is our top priority.

If your card has been charged but you haven’t received an order confirmation, please follow these steps:

1. Verify Your Email Address
   
   Ensure the email address you entered at checkout is correct. Even a small typo can prevent the confirmation email from reaching you.
   
2. Check Your Payment Status
   
   Review your bank statement to see if the payment is marked as pending. Pending payments usually mean the transaction did not complete successfully. In most cases, these funds are automatically released back to your account within a few business days.
   

If you’ve confirmed both points above and still haven’t received your order confirmation, please contact our Customer Support Team. We’ll be happy to investigate and make sure your order is processed smoothly.

We offer a 14-day return policy, giving you 14 days from the date you receive your order to request a return.

To qualify for a return, your item must:

• Be unused, unopened, and sealed
  
• Be in the same condition as received
  
• Be in its original packaging
  
• Include proof of purchase (receipt or order confirmation)
  

Please note:

• Customers are responsible for covering return postage costs.
  
• Returns are not available for international orders.

To initiate a return, please contact us from contact us page.

• Use the subject line: RETURN – [Your Order Number]
  
• Include the reason for the return and specify the products you wish to return.
  

⚠️ Please note:

• We cannot accept items sent back without prior return authorisation.
  
• Customers are responsible for covering the cost of return postage.

In the unlikely event that your order arrives damaged or you receive the wrong item, we sincerely apologise for the inconvenience.

Please contact us from our contact page including:

• Your order number
  
• A clear photo of the damaged or incorrect item
  

Our team will review your request promptly and arrange a replacement or suitable resolution.

Refunds may take up to 10 working days to appear in your bank account, depending on your payment provider and bank’s processing times.

You’ll receive an email confirmation once we’ve processed your refund on our side.

If you haven’t received your refund within 10 working days after our confirmation email, please reach out to our customer care team at our contact us page for assistance.

Refunds are assessed on a case-by-case basis and may be issued in full or partially, depending on the circumstances.

If an order is returned to us due to an incorrect or incomplete shipping address, refusal of delivery, failure to collect within the allotted timeframe, or rejection of applicable customs charges, we will issue a refund minus the shipping costs.

This applies to all orders, including those that originally qualified for free shipping, to maintain fairness and transparency in our process.

For hygiene and safety reasons, we are unable to accept returns or issue refunds for unsealed or used skincare products. This includes any items where the safety seal has been broken.

Our customer support team is available Monday to Friday, 10:00 AM – 7:00 PM (UK time), excluding weekends and UK bank holidays.

We aim to respond to all inquiries within 24 hours during these hours. Please note that response times may be slightly longer during peak seasons or high-volume periods, but rest assured we’ll get back to you as soon as possible.

If a product you love is out of stock, simply click the “Notify Me When Available” button on the product page.

You’ll receive an email as soon as it’s back in stock and ready to order.

We accept the following payment methods:

• Credit/Debit Card (VISA, Mastercard, AMEX, Discover)
  
• Klarna
  
• Google Pay
  
• PayPal

Yes! Join our Glow Rewards loyalty programme by creating an account with us. If you already have a Glow Shop account, you’re automatically enrolled.Simply log in and visit the Rewards Page to view your points and redeem rewards. It’s our way of saying thank you for your loyalty.

Yes, we offer 10% off your first order when you subscribe to our newsletter.

Please note: Discount codes cannot be used on subscription boxes, sets, minis, sale items, or selected collections.

On Desktop:

1. Proceed to checkout.
   
2. On the right-hand side, under your order summary, enter your discount code.
   
3. Click Apply to see your discount.
   

On Mobile:

1. During checkout, enter your shipping details and select a shipping method.
   
2. 
   On the next screen, before payment details, enter your discount code.
   
3. Tap the arrow button to apply.

No. Discounts, promotions, and offers are not stackable and cannot be used together.

No, promo codes cannot be combined. Only one discount code can be applied per order. Please note that all codes are subject to their individual terms and conditions.

Discount codes cannot be applied to products already on promotion, including sale items, bundles, or multi-buy deals. They are valid only on full-price products unless otherwise stated.

If your code isn’t working, please check the following:

• Correct Box: Ensure you’re entering the code into the Gift card or Discount code box at checkout.
  
• Accurate Entry: Double-check the code has been entered exactly as provided. Copy/paste errors (like missing a letter) are common.
  
• Exclusions: If your basket only contains sale items, bundles, or promo sets, codes will not apply.
  
• Validity: Some codes are single-use, limited-time, or restricted to first-time orders. If you’ve used the code before or it has expired, it will no longer work.